Products vary depending on each brand. The majority of items included in our sample sales will be non-defective, past-season stock from brand retail outlets. However, there are some pieces that have defects in production, have been returned as faulty from a retail outlet or are production samples.

Currently, we only ship to addresses within the UK and European Economic Area. You will be able to see charges for UK and European deliveries at checkout. For specific requests and information, contact us at orders@asample.co.uk.

When your order has been dispatched, you’ll receive an email with the details to track your order. 

We aim to have goods delivered within 10 working days, after the sale has ended.

Due to the nature of sample sales, we operate a strict returns policy. For hygiene reasons, some items can’t be returned: Earrings & Lingerie

If you need to return any part of your order, you have 14 days from the point of receiving your order to return it to aSample. Contact orders@asample.co.uk and we will help you with the returns process.

Please note: the customer is responsible for paying for any items returned. We recommend using a tracked or signed-for service as we are unable to offer a refund for any lost items. 

Due to the nature of sample sales, we operate a strict returns policy. For hygiene reasons, some items can’t be returned: Earrings & Lingerie

All refunds will be issued within 5-10 working days of receipt of the returned order. Customers will receive an email confirming the refund has been processed.

We are only able to refund the original payment method when the order was placed.

Due to the nature of sample sales, we’re unable to offer exchanges.

VAT refunds are not allowed for online purchases. Please click here for more information.

You can contact us through our contact page! We will be happy to assist you.