Privacy Policy

By visiting www.asample.co.uk (the “website”) for the purchase or sampling of products; or for interacting with our content and/or services; or by contacting our Customer Services Team, you acknowledge that you have read this Privacy Policy and that you are accepting and consenting to the practices described in this policy as well as consenting to our use of cookies in accordance with the terms of this policy. You must be at least 16 years old to use the site and applications. If you are under 16 or a minor in your country or state of residence, please ask your parent or legal guardian to provide their information for you.

We reserve the right to change this privacy policy from time to time by changing it on the site.

For the purposes of the Data Protection Act 1998 and the General Data Protection Regulation 2016, we (aSample Ltd) are the data controller. This means that aSample Ltd determines the purposes for which, and the manner in which, your data is processed. Shopify is our platform and acts as our data processor. The data controller is responsible for ensuring that your data is held securely, that you are given accurate information about how your data is used, and that your rights regarding your data are respected. For further information on Shopifys obligations as a data processor for your data click here and you can explore more within their GDPR whitepaper here.

This privacy policy applies between you, the user of this website and aSample Ltd, the owner and provider of this website. aSample Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found here.

In this privacy policy, unless the context requires a different interpretation:

a.   The singular includes the plural and vice versa;

b.   References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c.   A reference to a person includes firms, companies, government entities, trusts and partnerships;

d.   "Including" is understood to mean "including without limitation";

e.   Reference to any statutory provision includes any modification or amendment of it;

f.   The headings and sub-headings do not form part of this privacy policy.

The General Data Protection Regulations, GDPR, apply from 25 May 2018, creating consistent data protection rules across Europe. It applies to companies that are based in the EU and global companies that process personal data about individuals who are based in the EU. aSample shall ensure that we do not just observe the requirements of the GDPR for those users based in the EU, but that we adopt the GDPR principles of transparency, control and accountability for all our users across the globe.

GDPR gives our users certain rights when using our services, which include the right to:

a) Be informed

b) Access

c) Rectification

d) Erasure

e) Withdraw consent

f) Restrict processing

g) Data portability

Under the law we must have a legitimate reason for using your personal data. We may not collect, store or use data about you where there isn’t a legitimate reason for doing so. We have broken this into three sections:

a) Necessary for the performance of a contract

b) Legitimate Interest

c) Information delivered to us with your consent

Performance of a contract

aSample or one of our third-party partners will collect and use a variety of different information about you to ensure that we can continue to provide you with the luxury retail experience and fulfil the services agreed to complete our obligations to you and any obligations to any regulatory bodies.

Most of the data we collect from you is necessary to allow us to fulfil our contract with you or to enter into a contract with you, for example, we need you to provide us with your billing, shipping and contact details when you make a purchase on www.aSample.co.uk. This allows us to process your payment, send you an order confirmation and then dispatch your purchased item(s).

Legitimate interest

The processing of your personal data by aSample or a third party may be undertaken if we have a legitimate interest to do so. In our case this includes:

a)     Where we have a legitimate interest to use your data, provided that proper care is taken in relation to your rights and interests;

b)     For the purposes of providing our customers with information about our services and other relevant marketing material, as well as to monitor usage in order to improve those services from time to time;

c)     Ensuring that any data is stored and transferred securely and in a way that protects against the unlawful use, destruction or loss of your personal data;

d)     Sharing your personal information as part of a business sale, reorganisation or similar transaction;

e)     We use data to ensure that the content of our website is presented to you and your device as effectively as possible;

f)      To ensure that our marketing communications are relevant to your interests;

g)     If this is our reason for using your data, we must make sure that our interests do not override yours and that you are entitled to object to this use of your data.

Where we have a legal basis to use your information without consent (as we’ve described above), this privacy policy fulfils our duty to process personal data fairly and lawfully and in a manner that you would expect given the nature of our relationship with you, by giving you appropriate notice and explanation of the way in which your personal data will be used.

By consent

Where we process your personal data by relying on your consent to do so, we shall ensure that such consent is:

a)     Freely given by you i.e. when you submit a ‘Contact Us’ form on our website;

b)     Specific with regards to what processing we wish to undertake so that you are fully informed;

c)     Unambiguous and given by a clear affirmative action;

d)     We may also obtain personal information where you “like” us, create posts or otherwise interact with our pages on social media platforms and, in response, use this information to communicate with you or provide relevant content via those social media platforms about our products, events and promotions where permitted to do so in accordance with applicable laws;

e)     Please refer to the privacy policies of the social media platforms for information about how they collect and use your personal information.

Information we collect about you

We collect data regarding each of your visits to our websites and to our physical space sample sales. We will automatically collect the following information;

a.   Technical information about your visit which may include*

b.   The Internet Protocol (IP address)

c.   Browser type

d.   Version of browser

e.   Device used (mobile, tablet etc)

f.    Version of device (model of mobile or tablet)

g.   Operating system landing page uniform resource locators (URL)

h.   Clickstream through and from our website (including date and time)

i.    Dwell time

j.    Number of pages visited

k.   Page interaction information (scrolling, clicks and mouse overs)

l.    Page response times

m.  Download errors

n.   Methods used to browse away from the page

o.   Geographical location (city and country)

p.   Time zone setting

q.   We will register each time you visit our website

r.    We will count your attendance to our physical space sample sales to register ‘footfall’

s.   We will collect your data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the website, see the section below, headed "Cookies".

*You can not be identified from this information and it is only used to assist us in providing an effective service on the site and when we hold physical space sample sales; and to collect broad demographic information for aggregate use only. Please note that this information will be shared with Shopify, our website analytics provider, to learn about site traffic and activity.

We collect Device Information using the following technologies:

a) “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

b)  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

c) “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

d) On site footfall is counted using a counter clicker by our team members on the door

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, product order information such as your dress size / shoe size, billing address, shipping address, payment information (including credit card numbers etc) email address, and phone number.  We refer to this information as “Order Information.

This is the information that you give to us.

Examples of where we may collect this information include:

a)     Filling in any forms on the website i.e. enquiry forms; “Contact Us” forms etc;

b)     Corresponding with us by phone, email, live chat, or any other direct customer touch points;

c)     My/Customer account registrations;

d)     Marketing subscriptions i.e. when you elect to receive marketing communications from us;

e)     Checkout information and making payment to us through this website (giving us your shipping and billing details);

f)      Shipping information should we offer shipping services from our physical location sample sales;

g)     Information you provide to our team when visiting our physical space sample sales.

The information we may collect from you could include:

a.   Given names and last names;

b.   Date of birth;

c.   Gender;

d.   Contact Information such as email addresses and telephone numbers;

e.   Demographic information such as postcode, preferences and interests;

f.   Financial information such as credit/debit card numbers;

g.  Shipping and billing information;

h.  Personal descriptions;

i.   Details from your orders such as shirt size, shoe size, dress size etc;

j.   Photographs;

k.  Specific details outlined in any online form submission i.e. enquiry forms; “Contact Us” forms etc;

l.   Information from surveys that we may, from time to time, run on the site or in our boutiques for research purposes (should you choose to respond to/participate);

m. When you enter a competition or promotion through a social media channel;

n.  When you call our Client Care team, your call will be recorded for training and fraud prevention purposes. These recordings are held for 12 months, at which point they are deleted;

o.  We may, from time to time, offer services and referral programmes and other such initiatives (for example, “Send a Hint”) that invite you to provide us with the contact details of someone who is known to you and may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (never for general marketing purposes). In these instances it is your responsibility to ensure that you have the referee’s permission. By submitting their details, you confirm that you have their permission and must not provide us with the details of anyone from whom you do not have such permissions. We reserve the right to identify you as the person who has made the referral in the message that is sent to them.

The legal basis for this processing is in our legitimate interests, namely monitoring and improving our website; enabling you to communicate with us; allowing us to send you reports and other material by request; and processing any agreements between you (the client) and aSample i.e. any orders you have placed on the website, or calling you back regarding an appointment request submission.

You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

We collect and process your personal data for the following purposes:

a.      Internal record keeping;

b.     When you make a purchase from www.aSample.co.uk we ask you for the personal data necessary to allow us to carry out the obligations arising from contracts entered into between you and us (i.e. processing an order). This includes taking payment, any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of return. Using this information allows us to provide you with the information, products and services that you request from us;

c.  When you register to www.aSample.co.uk we will collect the data necessary to ensure that we can recognise you on return visits and provide you with the services that aSample have to offer our registered users (such as Wish List, Waiting List, and access to additional areas of  www.aSample.co.uk);

d.  When you use  www.aSample.co.uk, we will collect the minimum personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping bag using cookies. Additional data regarding your visit to www.aSample.co.uk is also collated and aggregated using cookies. More information about how we use cookies and how you can manage them can be found in our cookies policy here

e.  To remind you of products you have placed in your basket on the website, but have not purchased;

f.   When you visit  www.aSample.co.uk we will aggregate and use your anonymised data regarding your user journey and use of the website to help us improve the website and our promotion of the website. This will include data about your location; language used to browse the site; how you came to our website; the date and time of your visit; number of visits; products you viewed/searched for/and added to basket; page response time; download errors; length of visits to certain pages; pages interaction data (such as scrolls, clicks, mouse overs) and methods used to browse away from the page;

g.  If you have purchased from www.aSample.co.uk, we will aggregate and anonymise this data in order to profile, analyse and build an understanding of the clients who purchase with us; what they buy; size ranges bought into; shipping location; and gain a general understanding of the interests and preference of our key customer audiences. This allows us to deliver and consistently improve our product range, and range of services available to our clients;

h.  We will aggregate and anonymise all of the data that has been submitted via all of the contact touch points on our website to analyse and understand our clients needs and develop any services that may be required;

i.   When you register to receive our marketing communications (such as our newsletter) we will use the information pertinent to your subscription requests in order to deliver this service. Should you wish to stop receiving these communications, you can unsubscribe at any time using the link on the bottom of your email, or by contacting our Client Care team who will be happy to assist you;

j.   If you are an existing customer, to contact you via electronic means (email or SMS) with information about goods and services similar to those that were the subject of a previous sale or negotiation of a sale with you;

k.  To communicate with you including to notify you about legal and regulatory body obligations and any changes that may be applicable to you;

l.   We analyse contact data, purchase history, web browsing data and other behavioural data collated through programmes such as Google Analytics and social media platforms to tailor our marketing communications, website presentation and internet advertising to meet your preferences;

m. To offer an enhanced customer experience and service, including by ensuring we personalise the site and applications and (if applicable) aSample updates relating to products, services and events to make them more relevant to our customers’ specific preferences;

n.  When you contact our Client Care team, we will use the personal data you provide and that we have collected to respond to your requests for help, information or processing a telephone order;

o.  When you call our Client Care team, your voice may be recorded over the phone and stored for 12 months for training and monitoring purposes;

p.  For your safety and for the prevention and detection of crime, we may have CCTV in operation in our physical sample sale spaces. Please be aware that if we are requested to provide CCTV images of you or any other personal information relating to you by the police or any other regulatory or government authority investigating suspected illegal activities, we are obliged to do so;

q.  To analyse the footfall in our physical spaces during general trading, promotions or events for internal reporting purposes and to ensure adequate and appropriate product and resources;

r.   From time to time, aSample may decide to run a competition, prize draw, offers, giveaways and hold events. When you participate in a competition, prize draw, offer, giveaway or attend an event hosted by aSample, either through aSample or indirectly through one of our third-party partners, we will collect information about you. This information will be used to administer our competitions, prize draws, offers and giveaways, and manage our events. This includes managing your registration, selecting and contacting prize winners. It also means that your safety is accounted for during our events. If you provide the personal information of another customer for one of our events, we will assume you have the consent of any named individuals to provide their personal information for these purposes. Full details explaining the conditions of any competitions, prize draws, offers, giveaways and events we are holding will be clearly linked on our website, registration form or documentation pertaining to each individual event – it is important that you read this documentation before registering or attending an event. Your information will be deleted shortly after the promotion or event has finished, unless you have signed up to receive marketing communications from us;

s.  We may use your data to show you aSample Ltd adverts and other content on other websites. If you do not want us to use your data to show you aSample Ltd adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).

You can tell us not to contact you with information regarding our products and services (or those of third parties) (or to share your details with third parties so that they can send you information regarding their products and services), either at the point such information is collected on the site (by checking or un-checking the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise the right at any time by emailing info@asample.co.uk.

The aSample online boutique is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general application. They store your data on a secure server behind a firewall. In relation to any personal data (as defined in the GDPR), and where a client is located in the European Economic Area, any Personal Data will be processed by Shopify’s Irish Affiliate, Shopify International Ltd behalf of ASample. From time to time, Shopify may use sub processors to process any Personal Data. Shopify’s use of any specific Sub-processor to process any Personal Data will be in compliance with Data Protection Legislation and will be governed by a contract between Shopify and the sub-processor.

Taking into account the state of the art technologies, the costs of implementation and the nature, scope, context and purposes of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, ASample agrees that Shopify’s implementation of the following technical and organisational measures ensure a level of security appropriate to the risk of the processing. Shopify shall implement and maintain the following technical and organisational security safeguards for the Processing of Personal Data:

Physical Access Control: Data Processor shall take reasonable measures to prevent physical access by unauthorised persons to facilities where Personal Data is processed. Safeguards implemented at data processing facilities may include security personnel, alarm systems, access control systems, and video/CCTV surveillance System Access Control: Data Processor shall take reasonable measures to prevent unauthorised access to systems processing Personal Data. Safeguards implemented may include multi-factor authentication, change management processes, and system-level logging Data Access Control: Data Processor shall take reasonable measures to allow for Personal Data to be accessed and/or managed by authorised personnel only and protect against Personal Data being read, modified, or removed without authorisation. Any personnel who has access to Personal Data will be subject to confidentiality obligations that restrict their ability to disclose any Personal Data Data Transmission Control: Data Processor shall take reasonable measures to prevent the disclosure of Personal Data during transmission. Safeguards implemented may include encryption Data Availability Control: Data Processor shall take reasonable measures to protect against accidental destruction or loss of Personal Data. Safeguards implemented may include regular backups of critical data, restoration testing of data backups, replication of data backups across multiple sites, and disaster recovery plans Data Segregation Control: Data Processor shall take reasonable measures to segregate Customer data on a per Customer basis. Safeguards implemented may include application-level controls for logical separation of data

If the partnership between aSample and Shopify is to be terminated, upon termination of the Agreement, Shopify will promptly initiate its purge process to delete or anonymise our Customer Personal Data.

We may also transfer your personal data to a buyer or potential buyer in the event that our assets are acquired by another organisation. The purchaser will be required by law to use your personal data only as described in this Privacy Policy.

Under some circumstances we may be required to disclose or share your data without your consent, for example if we are required by the police, the courts or for other legal reasons. Your data may be transmitted to the police, judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, the prevention of and protection from threats to public

We share your Personal information with third parties to help us use your Personal Information to deliver you our services and the best possible experience. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here.  You can opt-out of Google Analytics here.

We may also share your data with the following groups of people for the following reasons:

a.   Our employees, agents and/or professional advisors – to prepare your purchase for picking and packing;

b.   Third-party service providers who provide services to us that require the processing of personal data; to help third-party service providers in receipt of any shared data to perform functions on our behalf to help ensure the website runs smoothly; and to fulfil orders using our selected couriers;

c.   Service providers (for example, IT services), business partners, suppliers and sub-contractors for the performance of any contract we enter into with you (such as, but not limited to, website operations, payment services, shipments, fraud investigations, bill collection, and affiliate and rewards programmes);

d.   Credit reference agencies for assessing your credit score (for the purposes of credit risk reduction) where this is a condition of us entering into a contract with you. At all times where we disclose your information for the purposes of credit risk reduction and fraud prevention we will take all steps reasonably necessary to help ensure that it remains secure;

e.   Third-party payment providers who process payments made over the website – to enable our third-party payment provider to process payments and refunds;

f.    Relevant authorities – your data may be transmitted to the police, judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, the prevention of and protection from threats to public security;

g.   In the event that we undergo reorganisation, merge, are acquired or are sold to a third party, you agree that any personal information we hold about you may be transferred to that reorganised entity or third party. Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your data;

h.   If we are under a duty to disclose or share your personal data to comply with any legal obligation, legal or regulatory process (for example, responding to a subpoena, search warrant or other lawful request) for the purpose of obtaining legal advice or to enforce or apply our Terms of Use.

in each case, in accordance with this privacy policy.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify's Terms of Service here or Privacy Statement here.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by following the below:

a) FACEBOOK - https://www.facebook.com/settings/?tab=ads

b) GOOGLE - https://www.google.com/settings/ads/anonymous

c) BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

You have the following rights in relation to your data:

a.   Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive”. Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why;

b.   Right to correct – the right to have your data rectified if it is inaccurate or incomplete;

c.   Right to erase – the right to request that we delete or remove your data from our systems;

d.   Right to restrict our use of your data – the right to "block" us from using your data or limit the way in which we can use it;

e.   Right to data portability – the right to request that we move, copy or transfer your data;

f.   Right to object – the right to object to our use of your data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this email address: info@asample.co.uk. We will respond to your request within 30 days. If you would like to change your marketing preferences you can by clicking “unsubscribe” on a marketing email.

If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website here.

It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with the supervisory authority responsible for compliance with the rules on personal data protection in your jurisdiction. In the UK, the complaint should be presented to the Information Commissioner's Office (https://ico.org.uk/).

If you ask us to stop processing your personal information in a certain way or erase your personal information, and this type of processing or information is needed to facilitate your use of the website or is required to enable us to provide you with a service (such as to manage your online account), you may not be able to use the website or the service as you did before.

The rights mentioned above do not extend to non-personal data.

We will use technical and organisational measures to safeguard your data, for example:

a.    Where we have given you (or where you have chosen) a password and a username that is unique to you that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone;

b.    We store your data on secure servers;

c.   Payment details are encrypted using secure sockets layer (SSL technology) (typically you will see a lock icon or green address bar, or both in your browser when we use this technology);

d.    Payments made on the site are made through our payment gateway provider, including PayPal and Stripe. You will be providing credit or debit card information directly to such payment provider, which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information that you supply to such payment providers is not within our control and will be subject to their own privacy policy and terms and conditions;

e. We are certified to PCI DSS. This family of standards helps us manage your data and keep it secure, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover;

f.   Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse, loss or unauthorised access to your data, please let us know immediately by emailing: info@asample.co.uk;

g.   Our technical and internal security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information;

h.   If you want detailed information from Get Safe Online on how to protect your information, computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses;

i.   While aSample will do its best to protect your personal data, it is unfortunate that the transmission of information via the internet is not completely secure. It is for this reason that we can not guarantee the security of your data transmitted to our website or via email (we strongly advise you not to send any payment details via email); any transmission is at your own risk;

j.    It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

aSample will not retain your personal data for longer than is deemed necessary to fulfil the purpose for which you provided that personal data, unless the law permits or requires that we retain it for longer. Although it is not possible for us to always specify in advance how long this may be for.

We may have to continue to store and process your data and contact you directly relating to the completion of that service if it is necessary for our compliance with certain legal obligations.

The retention period varies depending on the purpose and the jurisdiction of the business entity in which a contract is formed. For example, the data collected during your purchase of goods on  www.aSample.co.uk is retained in accordance with local tax laws (seven years in the UK), while the data retained to allow us to continue our marketing communications are retained until you unsubscribe.

When you give us your consent to send you marketing communications, you can withdraw your consent at any time. We will consider your consent to be current for five years from your last interaction with any email that we send you.

When we use personal data for market research and satisfaction surveys, we will keep the data until you ask us to stop.

When you contact our Client Care team, we will keep any additional personal data you provide that is specific to your inquiry for as long as you remain an active customer of  www.aSample.co.uk.

When you contact our Client Care team, we will keep the call recording for 12 months. Credit card details are not recorded as part of the call.

When you visit our retail locations, we reserve the right to use CCTV for your safety and for the prevention and detection of crime. Our CCTV service is handled by a third-party partner. CCTV recordings are help up to six months.

Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA), including to Canada and the United States of America. For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA. We also share information with our group companies, some of which are located outside the EEA.

We will only transfer data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, e.g. by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission, or by signing up to the EU-US Privacy Shield Framework, in the event that the organisation in receipt of the data is based in the US.

To ensure that your data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your data with. This ensures your data is treated by those third parties in a way that is consistent with the Data Protection Laws.

By submitting information via the site, you agree to this storing, processing and/or transfer.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Generally, cookies work by assigning to your computer a unique number that has no meaning outside of the website. The cookies do not contain any personal information and cannot be used to identify you. They simply help us to provide you with a personalised user experience and also allow us to improve our website and advertising.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and utilise all of its features. aSample Ltd has carefully chosen these cookies and has taken steps to ensure that your privacy is protected and respected at all times. All cookies used by this website are used in accordance with current UK and EU Cookie Law.

Before the website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling aSample Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the website may not function fully or as intended.

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Steps you can take to manage your cookies:

a)     You can find a list of cookies that we use in the Cookies Schedule;

b)     You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser;

c)     You can choose to delete cookies at any time; however you may lose any information that enables you to access the website more quickly and efficiently including, but not limited to, personalisation settings;

d)     It is recommended that you ensure that your internet browser is up to date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings;

e)     For more information generally on cookies, including how to disable them, please refer to www.aboutcookies.org. You will also find details on how to delete cookies from your computer.

Please see our Cookie Policy for more information.

aSample may, from time to time, contain hyperlinks to external websites that are owned and operated by other organisations. These organisations control how your personal information is used when you give it to them. We are not responsible for the content, Terms & Conditions, Cookies Policy, Privacy Policy and any other elements of such sites. We encourage you to read and understand all of their policies before browsing and transacting. If you use these other websites, you do so at your own risk.

This privacy policy applies only to the actions of aSample Ltd and users with respect to this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.

Protecting the safety of children when they use the internet is very important to us. We do not knowingly collect personal information from children under the age of 16 or equivalent minimum age depending on jurisdiction.

You must be at least 16 years old to use our site and applications.  If you are under 16 or a minor in your country or state of residence, your parent or legal guardian must provide their information and agree to this privacy policy on your behalf and you may only access and use our site and applications with permission from your parent or legal guardian.

If we become aware that we have inadvertently received personal information from a child under the age of 16 or equivalent minimum age depending on jurisdiction, we will delete such information from our records.

aSample Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of aSample Ltd. Data provided by users will, where it is relevant to any part of our business, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the data for the purposes for which it was originally supplied to us.

We may also disclose data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

We reserve the right to update this privacy policy from time to time. Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. If we make any material changes to this privacy policy we will notify you before they take effect either through the site or applications or by sending you a notification. Any such material changes will only apply to personal information collected after the revised privacy policy took effect. Please check back frequently to see any updates or changes to our privacy policy.